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Order tracking

The package usually needs 1-3 days to be shipped. If you haven't receive the email about the tracking number from us, please kindly contact us with your order number or the email address, we'll check it and give you the tracking update details asap. Thanks!

The tracking link is provided in your shipping confirmation email that we send to you. Please read below for more on tracking.

  • THE TRACKING SAYS "NOT FOUND"! WHAT DO I DO?

The tracking requires up to 5-10 days to update once the order is processed. Processing time can take up to 3 days. Please wait until it has updated. 

If the link provided is not showing a result after 10 days of you receiving the shipping confirmation, please contact us via email: contact@orderonemall.com

Rest assured your order is on its way even though there might be some tracking issues. We have never had a package not reach its destination.