- HOW DO I PLACE AN ORDER?
We accept payments by Credit cards and Debit cards (VISA, MasterCard, American Express) and PayPal.
1) Visit us at www.orderonemall.com, and find the item(s) you'd like to order.
2) Click on the item to get to the product page.
3) Select the variant you'd like via the drop-down menu
4) Click on the 'Add to Cart' button
5) Click on 'Checkout' at the top right corner of the page.
6) Follow the instructions to enter your shipping address, and then your payment details.
When your order is successful, you will see a page with your Order number.
- HOW DO I REDEEM A COUPON CODE I HAVE?
When you click on "Add to Cart", the product you are viewing is added
to the cart. From there you can either continue shopping to add more
products to the cart or checkout.
Once you have added all the products you like to the cart, click on
the cart icon at the top right corner to checkout. All items should
now be included when you checkout.
To redeem a coupon, simply type the code on the checkout page, there
is a text field on the right hand side where you enter the code. This
code will apply to the total value of your cart.
- HOW SAFE IS YOUR WEBSITE?
All payments are processed by PayPal & Stripe, both trusted and secure platforms. We do not store or have access to any of your credit or debit card details, or passwords. Payments are 100% screened through and processed by PayPal or Stripe, depending on your payment method.
Thousands of customers have ordered from us worldwide and have been satisfied with our level of service and quality.
- HOW MUCH IS SHIPPING?
- WHEN WILL YOU SHIP MY ITEM?
- All items are subject to a handling period before they are dispatched.
- 99% of orders leave the warehouse within 1-3 days of payment.
- WHEN WILL I RECEIVE MY ITEM(S)?
Once the order has been processed and shipped, you will receive the package within 2-3 weeks of your order date if you are in the USA, Canada, EU and Australia. Shipments to other countries worldwide may take up to 5 weeks depending on your location.
- CAN I TRACK MY ORDER?
Yes. The tracking link is provided in your shipping confirmation email that we send to you. Please read below for more on tracking.
- THE TRACKING SAYS "NOT FOUND"! WHAT DO I DO?
The tracking requires up to 10 days to update once the order is processed. Processing time can take up to 3 days. Please wait until it has updated.
If the link provided is not showing a result after 10 days of you receiving the shipping confirmation, please contact us via email: email@example.com
We will help you to check and make sure you get your package. Besides, we have never had a package not reach its destination.
Feel free to reach out to us if you should have any further questions!
- CAN I CHANGE OR CANCEL MY ORDER?
If you wish to change or cancel your order, you may do so up until
the time that your order has shipped. Once we have sent out your shipping confirmation, we no longer have the ability to make changes or to cancel the order.
We are not responsible for any misreadings/misunderstandings or if you selected the wrong color/version for your order by mistake.
- DO YOU ONLY SHIP TO THE USA?
We ship worldwide! Currently we have shipped to over 25 countries.
- MY CURRENCY IS NOT USD, CAN I STILL ORDER?
Absolutely. The item price will always be in USD.